BESPOKE AND CUSTOM ORDER TERMS
Last Updated: August 23, 2026
These terms govern bespoke, personalized, custom decorated, team, club, and private orders ("Custom Orders") placed with BADBOY TENNIS LLC. They supplement our Terms of Sale. Where the two conflict, these terms govern for Custom Orders.
1. THE PROCESS
1. Brief. You tell us what you need. We confirm scope, quantities, sizes, materials, decoration, and price in writing.
2. Quotation. We issue a written quotation valid for thirty (30) days. Custom Order prices are quoted individually and are not the prices shown on the Site.
3. Deposit. Production begins only after we receive your signed approval and the deposit stated in the quotation.
4. Digital proof. We provide a digital proof for approval before production. Please review it carefully.
5. Production. We produce to the approved proof.
2. YOUR APPROVAL IS FINAL
Once you approve the digital proof in writing, that proof governs. Please check spelling, names, numbers, sizes, colours, logo placement, and quantities. We produce exactly what is approved. We are not responsible for errors carried through from an approved proof, including errors in artwork or text you supplied.
If you would like a physical sample before full production, we will quote one separately. We recommend this for orders above twelve (12) units.
3. FINAL SALE
Custom Orders are final sale. They cannot be returned, exchanged, cancelled after production begins, or refunded for change of mind, incorrect size selection, or a change in your requirements, because a personalized piece has no resale value.
This does not affect your rights where a Custom Order arrives materially different from the approved proof, damaged, or defective. See Section 6.
4. LEAD TIMES
Custom Orders take longer than stock pieces. We give a written lead time in the quotation, running from the date of proof approval and receipt of deposit, not from the date of enquiry. Lead times are good faith estimates. If we cannot meet the stated date we will notify you with a revised date and offer you the choice to accept it or cancel unproduced items for a refund of amounts paid for those items.
Deadline orders. If your order is for a specific date such as a tournament, event, or season start, tell us in writing at the outset and we will confirm in writing whether we can meet it. We do not accept liability for consequential loss arising from a missed date unless we have expressly guaranteed that date in writing.
5. ARTWORK AND INTELLECTUAL PROPERTY YOU SUPPLY
By submitting logos, names, images, or other artwork, you represent and warrant that you own or are licensed to use them, and that their reproduction on merchandise will not infringe any third party's trademark, copyright, publicity, or other rights. This includes club crests, school marks, sponsor logos, player names and likenesses, and league or federation marks.
You agree to indemnify us against any claim arising from artwork you supply. We may decline any artwork at our discretion, including where we are not satisfied as to rights, and we may cancel and refund an order for that reason.
You retain ownership of your artwork. You grant us a licence to reproduce it to fulfil your order and, unless you tell us otherwise in writing, to show the finished work in our portfolio and marketing.
6. VARIATION, FAULTS, AND REMEDIES
● Normal variation. Minor variation in colour, decoration placement, and scale is a normal characteristic of production and is not a fault. Colour matching to a specific reference such as a Pantone is achievable only where expressly agreed in writing and quoted.
● Quantity tolerance. For decorated orders above twenty-five (25) units, we may deliver within a tolerance of plus or minus five percent (5%) and will invoice the quantity actually delivered.
● Faults. If a piece arrives materially different from the approved proof, damaged, or defective, contact us within twenty-one (21) days of delivery with your order number and photographs. We will remake or refund the affected pieces at no cost to you.
● Cap on liability. Our liability for any Custom Order is limited to the amount you paid for the affected pieces.
7. MEASUREMENTS AND SIZING
Where sizing is based on measurements you provide, you are responsible for their accuracy. We will supply a size guide and, on request, sizing samples. Pieces produced to your stated measurements are final sale.
8. PAYMENT AND CANCELLATION
● Deposits are non-refundable once production or artwork work has begun.
● The balance is due before shipment unless agreed otherwise in writing.
● If you cancel before production begins, we will refund your deposit less any artwork, sampling, or setup costs already incurred.
● If you cancel after production begins, the full order price remains payable.
9. STORAGE
We hold completed orders for thirty (30) days after notifying you they are ready. After that we may charge reasonable storage or, after ninety (90) days, dispose of the goods without refund.
10. GENERAL
These terms incorporate Sections 11 through 16 of our Terms and Conditions, covering dispute resolution, binding individual arbitration and your right to opt out, governing law, warranty disclaimer, limitation of liability, indemnification, and force majeure.