SHIPPING POLICY
Last Updated: August 23, 2026
1. PRODUCTION TIME
Our pieces are made to order. Please allow two to five business days for production before your order ships. This is separate from transit time.
2. TRANSIT TIME
● United States: typically three to four business days after production
● Total estimated arrival, United States: approximately five to nine business days from your order date
● International: typically seven to twenty-one business days after production, depending on destination and customs
All timeframes are good faith estimates and are not guaranteed delivery dates. Business days exclude weekends and public holidays.
3. IF YOUR ORDER IS DELAYED
If we are unable to ship within the time stated at the point of sale, or within thirty (30) days where no time was stated, we will email you with a revised shipment date and give you the choice to accept the new date or cancel the affected unshipped items for a prompt full refund. If a second delay occurs, or if we cannot give a definite revised date, we will cancel and refund the affected items unless you tell us you would like to wait. You never have to chase us for this.
4. SHIPPING RATES
Rates are calculated at checkout based on destination and order value. Complimentary worldwide shipping applies to orders over $250.
5. TRACKING
You will receive tracking by email once your order ships. Please allow up to twenty-four hours for tracking to update.
6. ADDRESSES
Please check your shipping address carefully. We are not able to reroute a parcel once it has shipped, and we are not responsible for parcels delivered to an address entered incorrectly. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment at your cost or issue a refund net of shipping.
7. SPLIT SHIPMENTS
Orders containing multiple items may ship in separate parcels at no extra cost to you.
8. INTERNATIONAL DUTIES AND TAXES
Unless stated otherwise at checkout, you are responsible for all import duties, taxes, and customs fees. See Section 3 of our Terms of Sale.
9. RISK OF LOSS
Title and risk of loss pass to you on delivery of the Products to the carrier. Where a parcel is lost or damaged in transit, contact us within thirty (30) days of the expected delivery date and we will assist with a carrier claim.