RETURN AND REFUND POLICY
Last Updated: August 23, 2026
OUR COMMITMENT
We build pieces to last. We stand behind every one. If your order is not the right fit for your game, we will work with you to make it right. Here is exactly how.
1. THE SHORT VERSION
● 30 days from delivery to request a return or exchange
● Unworn, unwashed, original condition, with all tags attached
● Free size exchanges and free store credit within the United States
● $7.00 handling fee applies only to refunds returned to your original payment method
● Misprinted, damaged, or defective pieces are replaced or refunded at no cost to you, with no return required in most cases
2. ELIGIBILITY
To be eligible for a return or exchange, a piece must be:
● Requested within thirty (30) days of the delivery date
● Unworn, unwashed, and unaltered, free of odour, marks, and wear
● In its original condition and packaging with all original BADBOY TENNIS tags attached
We inspect all returned items and reserve the right to reject any return that does not meet these conditions.
The following are final sale and cannot be returned or exchanged unless faulty:
● Pieces marked "Final Sale" on the product page
● Bespoke, personalized, or custom decorated pieces made to your specification
● Gift cards
3. HOW TO START A RETURN OR EXCHANGE
Go to our Start a Return page at badboytennis.com/returns and complete the request form. Please have your order number ready and tell us whether you would prefer an exchange, store credit, or a refund. We will confirm your request and send return instructions.
Please do not send a piece back before receiving instructions from us. Returns received without prior authorization may be delayed.
4. YOUR THREE OPTIONS
Free size exchange, our recommendation. If you need a different size, we cover the shipping cost for your replacement piece. This is the fastest route and costs you nothing.
Store credit. Take the full value of your piece as store credit, with no handling fee deducted, and choose something else whenever you like.
Refund to your original payment method. Because every piece is made to order and cannot be restocked, a flat handling fee of $7.00 is deducted from refunds to the original payment method, covering part of return processing and logistics. Original shipping charges are not refunded.
The handling fee applies only to refunds. Exchanges and store credit are free of it. It is never charged on a misprinted, damaged, defective, or incorrect piece.
5. INTERNATIONAL ORDERS
We offer refunds on international orders. Exchanges are not available outside the United States at this time. International customers are responsible for return shipping costs and any duties or taxes. We recommend a trackable and insured service, as we cannot be responsible for returns lost or damaged in transit. The $7.00 handling fee and non-refundable original shipping apply to international refunds.
6. MISPRINTED, DAMAGED, OR DEFECTIVE PIECES
That is not the standard we play by, and we will make it right.
If your piece arrives misprinted, damaged, defective, or is not what you ordered, contact us at hello@badboytennis.com within twenty-one (21) days of delivery, or note it in your return request form. Please include:
● Your full name and order number
● A clear description of the issue
● Clear photographs or video showing the problem
We will review your claim and, if approved, arrange a replacement or a full refund at no cost to you. In most cases of a confirmed fault, you will not be required to return the piece.
7. WHAT IS NOT A DEFECT
Our pieces are made to order. Minor variation in the placement, size, or scale of printed and embroidered graphics, and slight colour variation between screen and garment, are normal characteristics of on demand production and are not treated as defects. See Section 6 of our Terms of Sale.
8. REFUND TIMING
Once your return is received and inspected, we will notify you by email. If approved, your refund, less the handling fee where applicable, is issued to the original payment method within five to ten business days. Your bank or card issuer may take additional time to post the credit.
9. LOST OR STOLEN PARCELS
Title and risk of loss pass on delivery to the carrier. If tracking shows delivery but you have not received your parcel, contact us within thirty (30) days and we will assist with a carrier claim. Where a claim is unsuccessful we may, at our discretion, offer a replacement as a gesture of goodwill.
10. ORDER CANCELLATION
Because production begins quickly, we cannot guarantee cancellation once an order is submitted. Contact us as soon as possible and we will do what we can.